The staff made it a great experience. Good variety for the food and general ambiance was great! Lots of amenities but the spa and changing room looked a little dated and tired, so did the corridors. The room was also very simple and bed quite squeaky, which were disappointing. Loved that they offered showers on the day we left!
訪客用戶
夫妻/情侶出遊
含陽台雙人房
入住於2023年09月
1.0
評價於:2023年09月21日
We had a funeral and had to change our check in date. After 32 calls with no answer we have presented ourselves at the hotel. Important note: We've paid in advance the full reservation. The hotel and 訂房網站.com didn't inform about the no show policy and when we apperead at the hotel we didn't have a room. The team was super rude and didn't help us at hotel. They left the reception, closed themselves in one room and didn't even attend our requests to get some support.
When accessing 訂房網站 page, booking page and the hotel page, there were rooms available so we requested again the team support. The reply from Alejandra, the recepcionist that was in the front desk, was that we have nothing to do with their reservation policy. We've called the reservation central and when the phone was in speaker mode the lady from the group even told 'you are trying to fool them, why don't you give them a room?'
We are demanding to get our money back or credit from the 3 nights we've showed up and they didn't provide a room.
訪客用戶
夫妻/情侶出遊 雙人間
入住於2025年08月
4.5
很好
評價於:2025年08月10日
The staff made it a great experience. Good variety for the food and general ambiance was great! Lots of amenities but the spa and changing room looked a little dated and tired, so did the corridors. The room was also very simple and bed quite squeaky, which were disappointing. Loved that they offered showers on the day we left!
訪客用戶
夫妻/情侶出遊 含陽台雙人房
入住於2023年09月
1.0
評價於:2023年09月21日
We had a funeral and had to change our check in date. After 32 calls with no answer we have presented ourselves at the hotel. Important note: We've paid in advance the full reservation. The hotel and 訂房網站.com didn't inform about the no show policy and when we apperead at the hotel we didn't have a room. The team was super rude and didn't help us at hotel. They left the reception, closed themselves in one room and didn't even attend our requests to get some support.
When accessing 訂房網站 page, booking page and the hotel page, there were rooms available so we requested again the team support. The reply from Alejandra, the recepcionist that was in the front desk, was that we have nothing to do with their reservation policy. We've called the reservation central and when the phone was in speaker mode the lady from the group even told 'you are trying to fool them, why don't you give them a room?'
We are demanding to get our money back or credit from the 3 nights we've showed up and they didn't provide a room.
AluaSoul Menorca - Adults Only
(AluaSoul Menorca - Adults Only)附近飯店推薦
常見問題
AluaSoul Menorca - Adults Only的入住和退房時間是什麼?
入住時間:15:00以後 退房時間:12:00以前
AluaSoul Menorca - Adults Only是否提供早餐?
飯店提供早餐。
AluaSoul Menorca - Adults Only提供哪些設施及服務?
泳池,運動場,健身房,SPA
AluaSoul Menorca - Adults Only附近有什麼熱門景點?
Isabel II Fortress / Mola Fortress(約4.6公里),Binibeca Nou(約5.4公里),Cala de Binidali(約8.6公里)
訪客用戶
夫妻/情侶出遊
雙人間
入住於2025年08月
訪客用戶
夫妻/情侶出遊
含陽台雙人房
入住於2023年09月
訪客用戶
夫妻/情侶出遊 雙人間
入住於2025年08月
訪客用戶
夫妻/情侶出遊 含陽台雙人房
入住於2023年09月